Privacy Policy

2. Information we collect

When you contact us, we receive the information you submit, such as your name, email address, contact reason, message and any phone number you choose to provide. Please do not send payment card details, passwords, guest records or property access codes through public website forms.

The assessment collects contact and business details and your answers about property count, website, property-management software, booking sources, inquiry handling, guest follow-up, priorities and timing. We also keep appointment details, correspondence and related business records, including internal notes, sales activity, communication preferences and service recommendations.

3. Website technology and embedded services

Our website uses embedded forms, an assessment and appointment scheduling supplied by our website and business-software providers. Loading or using these services involves processing technical information such as IP address, browser or device information and information associated with requests and submissions. Embedded services also use supporting asset and font delivery and anti-spam tools. Platform services may process diagnostic information about errors or requests.

4. How we use information

We use your information to respond to inquiries, review your business needs, follow up on discussions, schedule and administer demonstrations, prepare service recommendations, maintain business records and communication preferences, and help protect our website against misuse. Submitting a form or booking a demonstration does not, by itself, authorize unrelated marketing or communications that require separate permission.

5. AI assisted assessment

We use AI-assisted tools supplied through our business-software platform to review assessment answers and available contact context, such as business details and prior information in our records. These tools help assess commercial fit, priorities and timing, and prepare internal recommendations about suitable services and next steps. The recommendations are stored with our business records and help organize our review and follow-up.

An assessment is not a professional audit, a certification or a guarantee of results. AI-assisted information may be incomplete or inaccurate. Contact support@hostlyreply.com to correct your information or ask for a person to review a recommendation.

6. Providers and other disclosures

We use technology and communications providers for website hosting, embedded forms, customer relationship management, AI-assisted assessment, email delivery, appointment scheduling, video meetings, asset and font delivery, and security or anti-spam protection. They process the information involved in their services: website technical information, submitted contact and business details, assessment information, correspondence or appointment information, as relevant. Providers may use subprocessors to support those services. Contact support@hostlyreply.com for information about recipients of your personal information.

We may disclose information where necessary to comply with applicable law or a valid legal request, or to protect lawful rights, safety and service security. Information may also be transferred in a business sale or reorganization, subject to applicable protections.

7. Retention

We retain inquiry and assessment records to review requests, follow up and manage the related business relationship. In deciding how long to retain a record, we consider whether the inquiry or discussion remains active, the purpose and relevance of the information, communication preferences, and any applicable legal, security or dispute-related need. Different records may therefore be retained for different periods. You can ask about your records or request deletion at support@hostlyreply.com.

8. Communication choices and privacy requests

Contact support@hostlyreply.com to ask us to stop promotional communications or to request access to, correction of or deletion of your information. Where an email includes an unsubscribe link, you may use it. Communications needed to respond to a current request or administer an appointment may still be sent where permitted.

We may need to verify your identity when handling a privacy request. Available rights and lawful exceptions depend on the laws that apply. Where applicable, rights may include access, correction, deletion, portability, restriction, objection, withdrawal of consent, and opting out of certain advertising uses. You may also have a right to appeal a decision or complain to a privacy regulator. We will not unlawfully discriminate against you for exercising privacy rights. Withdrawal of consent does not affect earlier lawful processing.

9. International processing

Hostly Reply is based in the United States and receives US and international inquiries. Information is processed through our service providers and may be handled in countries other than your own. Local data-protection rules may differ. Using this website does not waive any privacy rights that apply to you.

10. Other websites and changes

Linked third-party websites have their own privacy notices. Our website is intended for adult business users. If you believe a child has supplied personal information, contact us so we can investigate. We may update this notice as our practices change and will identify the current version by its effective date, with additional notice where required.